The Outgoing (SMTP) server
requires authentication. If you
are using Outlook Express you
should check the box 'My server
requires authentication'. In
Eudora it is 'Authentication
allowed'.
Your SMTP (outgoing mail server)
could be blocked. Here is how to
test it:
1. Go to 'Start' -> 'Run' ->
type: cmd
2. When the Command prompt appears
type: telnet
mail.supremecenter.com 25
3. Wait a few seconds. You must
see the following: '220
mail.supremecenter.com ESMTP'.
This will be OK.
4. If you do not see this message,
your SMTP is being blocked. In
this case try the following:
- If you are behind a firewall, we
may be unable to authenticate you.
If you have a personal firewall,
try lowering the security.
- Call your ISP and ask if they
block people sending through
remote SMTP's. Some are doing
that, though relatively few.
- You can use your ISP's SMTP
server. In your email client, put
the SMTP server that you use to
send out your ISP email, and your
email will still appear with your
domain name. Also see the error
messages explanations.
Go to your hosting account
control panel and change the
mailbox password. Refer to 'Email
Addresses (Aliases) and Mailboxes'
section for more information on
how to do that.
Make sure that you're logging in
with a lowercase user id and a
case sensitive password.
Open a new problem ticket to
contact the support if all else
fails.
Error: The connection to the server
has failed. Account: 'youraccount',
Server: 'www.yourdomain.com',
Protocol: SMTP, Port: 25, Secure(SSL):
No, Socket Error: 10060, Error Number:
0x800CCC0E
You
are on a an ISP (such as Earthlink or
Mindspring) that blocks their users
using any SMTP server other than their
own. Your solution is as follows:
To set up Earthlink, Mindspring,
or your ISP's SMTP servers for
your outgoing email you must click
on your account settings in the
email client you are using
(Outlook Express, Eudora, Netscape
etc.)
In the SMTP (outgoing mail
server) field you will enter
smtp.earthlink.net (or whatever
your dial up or direct access
ISP's SMTP server is) as your SMTP
server. You must then enter your
Earthlink (or your ISP's) username
and password for that mail server.
In Outlook Express it is at the
bottom of that same tab. You must
uncheck 'My server requires
authentication' and click on
'settings' to enter your Earthlink
(or your ISP's) username and
password.
Your email will still be from your
own domain name, the only
difference is in the way it is
routed throughout the Internet.
Instead of being sent through our
servers it is processed through
Earthlink (or your ISP's) servers.
This allows Earthlink (or your
ISP) to monitor its users.
Outlook: The host 'yourdomain.com'
could not be found. Please verify that
you have entered the server name
correctly. Account: 'yourdomain.com',
Server: 'yourdomain.com', Protocol:
POP3, Port: 110, Secure(SSL): No,
Socket Error: 11001, Error Number: 0
The POP3/IMAP (incoming mail
server) is incorrectly typed.
Change the POP3/IMAP (incoming
mail server) to: your mailbox name
Outlook: There was a problem logging
onto your mail server. Your Password
was rejected. Account: 'yourdomain.com',
Server: 'yourdomain.com', Protocol:
POP3, Server Response: '-ERR Password
failed for email1', Port: 110,
Secure(SSL): No, Server Error:
The POP3/IMAP account name
(mailbox name) is not correct.
Outlook: The connection to the server
has failed. Account: 'yourdomain.com',
Server: 'yourdomain.com', Protocol:
POP3, Port: 11, Secure(SSL): No,
Socket Error: 10061, Error Number:
0x800CCC0E
It is using the wrong port
number.
Go to 'Tools' ->
'Accounts...' -> 'Mail' ->
'Properties' -> 'Advanced'.
Change the POP3 (incoming mail
server) port number to 110. If you
are using IMAP as incoming mail
server, change the port number to
143.
Outlook: The connection to the server
has failed. Account: 'yourdomain',
Server: 'yourdomain', Protocol: POP3,
Port: 995, Secure(SSL): Yes, Socket
Error: 10061, Error Number: 0x800CCC0E
Outlook Express is trying to use
SSL.
Go to 'Tools' ->
'Accounts...' -> 'Mail' ->
'Properties' -> 'Advanced'.
Uncheck the option to use
Secure(SSL).
Outlook: Unable to logon to the server
using Secure Password Authentication.
Account: 'yourdomain', Server: 'yourdomain',
Protocol: POP3, Server Response: '-ERR
Command unknown: AUTH', Port: 110,
Secure(SSL): No, Server Error:
0x800CCC90, Error Number
Outlook Express is setup to use
Secure Password Authentication.
Go to 'Tools' ->
'Accounts...' -> 'Mail' ->
'Properties' -> 'Servers'.
Uncheck the option for Secure
Password Authentification.
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